Most Common Support Questions:
User Complaint No 1:
The amount had been debited from my Bank Account/Credit Card and my balance has not been updated. What should I do?
MobiKwik Resolution:
Madam/Sir, this is a Payment problem.
Please provide us with the following details to resolve the matter for you: -
a) Transaction ID for all the Balance Update Transactions.
b) Transaction Amount.
c) Your Registered Email Address.
d) Phone Number.
User Complaint No 2:
I have recharged my mobile number for Rs XXX. But, I have not received my recharge and I have also not received any recharge confirmation SMS. The amount has also been debited from my MobiKwik balance. What should I do?
MobiKwik Resolution:
Madam/Sir, this is a Recharge Problem.
Please provide us with the following details to resolve the matter for you: -
a) Transaction ID for all the Recharge Transactions.
b) Transaction Amount.
c) Your Registered Email Address.
d) Phone Number for which you tried to recharge.
User Complaint No 3:
I am trying to recharge my Idea/BSNL/Virgin/Vodafone/AIRCEL mobile number for Rs XXX. But I am not able to recharge my mobile. Sometimes, I also get an error message saying 'Invalid Amount'. What should I do?
MobiKwik Resolution:
Madam/Sir, this is a Recharge Problem.
Please try to recharge your mobile for a different amount.
If you are still not able to recharge your mobile number, then please provide us the following details
a) Transaction ID for all the Recharge Transactions
b) Transaction Amount.
c) Your Registered Email Address
d) Phone Number for which you tried to recharge.
User Complaint No 4:
I am trying to register my mobile number with MobiKwik.com. But I am not able to register; I have not received the Verification Code. What should I do?
MobiKwik Resolution:
Madam/Sir, this is an Account Problem.
Please provide us the following details
a) Your Registered Email Address
b) Phone Number for which you tried to recharge.
User Complaint No 5:
I want to change my Primary Number/Operator ID/Circle ID. What should I do?
MobiKwik Resolution:
Madam/Sir, this is an Account Problem.
To change your Primary Number, please add your new number as 'Add-On' number to your MobiKwik account and send us the details of the new number.
To change your Operator ID/Circle ID, please provide us with correct Operator ID/Circle ID.
User Complaint No 6:
I got the following error message while adding balance to my account:
“Your transaction ID XXXXXXXXXXXXXXX for INR XXX has been flagged for manual verification. This typically takes 24-48 hours, and you will receive a notification upon verification.”
What should I do?
MobiKwik Resolution:
Madam/Sir, this is a Payment problem.
This message is issued when the Payment Gateway is concerned about your mode of payment.
Please provide us with the following details to resolve the matter for you: -
a) Transaction ID for all the Balance Update Transactions.
b) Transaction Amount.
c) Your Registered Email Address.
d) Phone Number.
