Frequently Asked Questions

1. What is a POS machine?

   A POS (Point of Sale) Machine, also known as a Card Swipe Machine or EDC Machine, is a device that enables businesses to accept payments via credit or debit cards and well as UPI and certain wallets/ BNPL instruments.

2. How does a POS Machine work?

   A POS Machine reads card information, securely processes the payment, and completes the transaction electronically, making it easy for customers to pay.

3. What are the benefits of using a POS Machine?

   A POS Machine streamlines payments, reduces cash handling, and offers convenience to both merchants and customers. It also helps track sales and inventory.

4. Is it secure to use a POS Machine?

   Yes, POS Machines employ robust security measures, including encryption and tokenization, to protect cardholder data and prevent fraud.

5. How do I get a POS Machine for my business?

   You can share your details and request for a call back from us for your own POS device. We will guide you through the application and setup process.

6. What are the costs associated with a POS Machine?

   The typical costs associated with our POS device are - monthly rental and transaction fees.

7. Do I need a special type of card to use a POS Machine?

   No, POS Machines can accept all major credit and debit cards, making it easy for customers to pay with their preferred card.

8. What do I do if my POS Machine malfunctions?

   Contact our customer support for assistance. We will guide you through troubleshooting or arrange for repairs or replacements.

9. Can I accept contactless payments with a POS Machine?

   Yes, our POS Machines support contactless payments, allowing customers to pay by tapping their cards or smartphones for added convenience.

10. Is it possible to accept payments from international customers with a POS Machine?

    Yes, our POS Machines support international card transactions.

11. Do I need an internet connection to use a POS Machine?

    Our POS Machines work with both internet and mobile data connections, ensuring you can process payments even in areas with limited connectivity.

12. Are there any limits on the transaction amount when using a POS Machine?

    Transaction limits may vary, depending on the nature of business.

13. How long does it take for funds to reach my bank account after a transaction?

    It takes T+1 business days to settle transactions in to your bank account.

14. Can I issue refunds through a POS Machine?

    Yes, you can process refunds directly through the POS Machine, making it convenient for both you and your customers.

15. What types of businesses benefit from using a POS Machine?

    Any retail or service-oriented business that accepts card payments can benefit from using a POS Machine, including restaurants, shops, and e-commerce stores.

16. Is it possible to integrate my POS Machine with other business software, like inventory management or accounting systems?

    Yes, our POS Machines offer integrations with various business software to streamline operations.

17. What should I do if a customer disputes a transaction processed through the POS Machine?

    If a customer disputes a transaction, follow the chargeback process to resolve the issue and provide evidence if needed.

18. Do I need a dedicated phone line for my POS Machine?

    No, our devices operate via internet and do not require a phone line.

19. What happens if a customer's card is declined during a transaction?

    If a card is declined, the customer may need to use an alternative payment method. Your POS Machine will typically display an error message with instructions.

20. Can I use a POS Machine for recurring payments, such as subscriptions?

    Some POS Machines support recurring payment plans, making it easy to manage subscription services.

21. Is there an option to print receipts to customers?

    Yes, our POS Machines offer the flexibility to provide printed receipts.

22. What is NFC technology, and does the POS Machine support it?

    NFC (Near Field Communication) technology enables contactless payments. Our POS Machines support NFC, allowing customers to make payments by tapping their cards or mobile devices.

23. What is the warranty period for a POS Machine, and is there an option for extended warranties?

    We provide a 1 year replacement warranty.

24. Can I use a POS Machine in outdoor settings or harsh environments?

    Yes, our POS Machines are designed for outdoor or rugged environments.

25. How do I stay compliant with industry security standards when using a POS Machine?

    Our POS devices meet all compliances with payment card industry security standards (PCI DSS) to protect cardholder data.

26. Are there any additional fees for processing specific types of cards, like American Express or rewards cards?

    Yes, there are additional fees for processing certain card types, like - American Express, JCB, Discover, Diners, International cards etc.