About the Company

We are the largest Buy Now Pay Later (BNPL) platform and one of the largest mobile wallets in India. We commenced our operations as a Mobile Wallet and since then we have expanded our product offerings to Buy Now Pay Later, Payment Gateway, Wealthtech & Insurtech. Our tech platform has achieved massive scale with 120 million registered users and 3.45 million+ merchant partners.

We are on a mission to provide financial freedom to millions of Indians with our innovative pay later product MobiKwik Zip. We are focused on addressing the unmet credit needs of Indians by combining the convenience of Payments with the benefits of Pay Later. This is new, this is fresh and this is what drives us to work towards our mission day in and day out. We will be happy to have you in our team to lead this change and make a real difference.

Roles & Responsibilities:
  • Experience on Linux/Windows servers, network devices and monitoring.
  • Monitor NOC operations for overall availability of timely reports and resolution of issues as per allocated service levels.
  • Work as a central point of contact for all technical support teams and provide information for on-going incidents alert.
  • Real-time acknowledgement and ownership of IT infrastructure alerts.
  • Analyze, acknowledge and record each and every alert in the monitoring tool & handle the alert as per their impact.
Minimum Qualifications:
  • Basic Experience of working with ansible.
  • 0.6 - 1+ years of hands-on experience in Build Release management.
  • Set up CI/CD pipelines, manage various tools required in the software lifecycle.
  • Scripting in shell, and UNIX / Linux System administration.
  • Skills: - Linux, Jenkins, Ansible, check_mk, Prometheus, Grafana
Roles & Responsibilities:
  • Lead the engineering team & contribute as part of the technology team to determine strategic directions
  • Forge and install goals and standards for engineering performance
  • Measure and ensure engineering, product delivery goals are met with, at an acceptable velocity and without trading off quality and performance
  • Constantly motivate, mentor, engage and guide the engineering team members
  • Harness the capabilities of individuals and teams to ensure appropriate opportunities and growth
  • Devise processes and mechanisms to ensure expected uptime of production applications
  • Augment skills and capability of the engineering team by recruiting and training the members
  • Ensure smooth communication channels within the team and with all stakeholders involved in the product development and delivery process
  • Contribute to crafting and own the execution of strategic product development plans
Minimum Qualifications:
  • Engineering graduate with a minimum of 8 years of relevant experience
  • Hands-on experience in Core J2EE or Core Java (collection, multithreading, OOPS concepts
  • Experienced in successful implementation/adoption of agile and extreme programming methodologies
  • Brilliant at communication, estimation and delivery, change management, and leadership capabilities
  • Should have managed a large technology team directly or through the hierarchy
  • Hands-on expertise would be an added advantage
Roles & Responsibilities:
  • Implement integrations requested by customers
  • Deploy updates and fixes
  • Provide Level 2 and Level 3 technical support
  • Build tools to reduce occurrences of errors and improve customer experience
  • Develop software to integrate with internal back-end systems
  • Perform root cause analysis for production errors
  • Investigate and resolve technical issues
  • Develop scripts to automate visualization
  • Design procedures for system troubleshooting and maintenance
  • Guide the development team
Minimum Qualifications:
  • 7+ years of hands-on experience in DevOps practices and UNIX/ Linux system administration.
  • Expertise in shell, Python/Django and Groovy
  • Expertise in using build tools like Maven, Gradle, Ant, Make for the building of deployable artifacts
  • Hands-on experience in Build Release management, setting up CI/CD pipelines using Jenkins and JFrog artifactory
  • Experience working with Ansible and Terraform for Infrastructure as a code
  • Experience with Message Queues (Kafka preferred)
  • Good to have with MYSQL and Mongo Databases
  • Experience with Redis Caching
  • Experience with Static and Dynamic Code reviews
  • Experienced in using Docker components like Docker Engine, Hub, Docker Registry, handling Docker images primarily for middleware installations and domain configurations
  • Experience with a version control system (GIT preferred) preferred Technical and Professional Expertise
  • Hands-on experience in AWS services and AWS DevOps tools (EC2, S3, RDS, ECS etc.)
  • Expertise in AWS EKS concepts (Nodes, Namespace, Containers, Pods)
  • Experience in Monitoring/Alerting Framework like ELK, APM, Grafana, Prometheus etc
Roles & Responsibilities:
  • Manage policy / processes for Unsecured Products (Personal Loans, BNPL)
  • Enhance the credit lending framework including policies, processes, MIS, controls, etc for the Unsecured Lending Business
  • Set up framework of TTDs and EWS and to ensure that timely actions are taken to prevent further loss
  • Keep track of delinquency levels and ensure that requisite follow up is being done to ensure that over-dues are regularized in a time bound manner
  • Ensure credit policies and program risk acceptance criterias are reviewed regularly, with timely updates for proactive adaptation to changes in legal /regulatory requirements, business strategies, market environment or portfolio performance
  • Drive portfolio management initiatives through the credit cycle management framework by working in partnership with product managers, underwriting team, tech team and collection team
  • Ability to work closely with lending partners (Banks/NBFCs) to ensure implementation of agreed policies, processes, and transition of data through in timely manner
  • Ability to work closely with vendors/third parties on new initiatives to ensure speed, optimization of cost/resources or reduced losses
  • Work in partnership with the tech team to implement and test key credit policy criteria in relevant credit acceptance & evaluation systems
  • Ensure timely completion of RCSAs including appropriate action plans to address identified control gaps
  • Ensure issues/action plans arising from Risk & Control Self-Assessments, risk events, KRIs, regulatory inspections or other risk issues are properly followed up
  • Sound knowledge of policies / lending frameworks followed for this product
  • Good knowledge of credit evaluation methods, tools & techniques
  • Exposure to Digital channels, Fintechs and online tools of credit dispensation
Minimum Qualifications:
  • 4+ years of work experience in credit risk and policy function from a Financial Services setup (Fintech is an added advantage) working on SQL, Tableau/ Power BI, Python
  • Prior experience in policy and risk analytics
  • Experience in risk and policy for unsecured products
  • Ability to work closely with cross functions and external partners
Roles & Responsibilities:
  • Set up and manage tele-calling people/agencies for a specific zone
  • Set up and manage field collection agencies for a specific zone
  • Responsible to control the roll rates and recovery of overdues from the delinquent pool & control bucket wise delinquencies for a particular zone
  • Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment
  • Manage the NPA along with the cost of collection
  • Liaise with the partners for reconciliation and to collect cash/cheque from the customer
  • Liaise with the partners for getting overdue details, bounce details and mandate reject details on a timely manner
Minimum Qualifications:
  • Graduate/MBA - ability and willingness to learn the process and digital orientation
  • Ability to manage a large pool of customers
  • Ability to execute the collection strategy with speed
  • Understanding of consumer lending and collection process
  • Expertise in call centre management and collection agency management
  • Ability to manage SLA so that organization can provide superior service to the customer
Preferred Qualifications:
  • The candidate should be able to handle the managerial role in Top 5 NBFC or Banks in collection for retail unsecured loans or credit cards or small-ticket loans
  • The candidate must have experience in a team management role.
  • Preferably who can join within 15 days or immediate
Roles & Responsibilities:
  • Devise monthly, weekly & daily reports by making in-depth analysis and to generate actionable information
  • Follow up with various teams to ensure timely submission of reports to Senior Management & keep the track of record of all such reports as per scheduled timelines
  • Systematic record maintenance of confidential papers, projects, files etc
  • Inform the management about the progress, needs and changing requirements
  • Maintain and check existing information systems
  • Troubleshoot and resolve Employee's/Director's/Team Leaders' queries efficiently and effectively
  • Efficient to create reporting dashboards for creating several reports and analytics
  • Strong MS Excel knowledge and Power Point Presentation skills
  • Budget collation and budget reporting along with tracking the budget Vs actual and prepare the reasoning for reporting
  • Documentation & record keeping
Minimum Qualifications:
  • 4- 8 years of experience in SQL/MIS/NPT/Advance Excel/KPI.
  • Degree in Computer Science/ IT/ Business or equivalent.
  • Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on customer research, data, and industry trends.
  • Stays on top of what is happening in the industry & molds the product to make it future proof
  • Articulate communication skills
Roles & Responsibilities:
  • Develop content for blogs, articles, page/ product descriptions, and the company website
  • Write, edit, and publish high-quality editorial content targeted for MobiKwik's B2C and Zaakpay's B2B customers
  • Conduct in-depth research on industry-related topics to identify customer needs and gaps in our content & recommend new topics to develop original content
  • Work closely with our content freelancers, SEO agency, and the Product team to audit and improve the brand's SEO performance and measure website traffic
  • Develop short-term and long-term technical SEO strategies as per the SEO roadmap
  • Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of projects
  • Monitor and analyze the key performance indicators (KPIs) to offer suggestions for improvement
  • Use SEO recommendations and best practices to write content
Minimum Qualifications:
  • Degree in Marketing with a 3-4 years of relevant work experience
  • Working knowledge of content management systems
  • Having worked with any FinTech brand in the past is a plus
  • Excellent writing, proofreading skills with a keen eye for detail
  • Experience in editing and publishing content using WordPress