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Common Support Queries

Wallet Balance Did Not Update

Please provide us with the following details to resolve the matter for you: - a) Transaction ID for all the Balance Update Transactions. b) Transaction Amount. c) Your Registered Email Address. d) Phone Number.

Unsuccessful Recharge

Please provide us with the following details to resolve the matter for you: - a) Transaction ID for all the Recharge Transactions. b) Transaction Amount. c) Your Registered Email Address. d) Phone Number for which you tried to recharge.

“Invalid Amount” Recharge Error

Please try to recharge your mobile for a different amount. If you are still not able to recharge your mobile number, then please provide us the following details a) Transaction ID for all the Recharge Transactions. b) Transaction Amount. c) Your Registered Email Address. d) Phone Number for which you tried to recharge.

Mobile Verification Code

Please provide us the following details a) Your Registered Email Address.
b) Phone Number for which you tried to recharge.

Primary Number

Primary Number is the mobile number used to enable SMS and Phone transactions. You can view, change or disable this number from your account dashboard.

“Manual Verification” Flagged Transaction

This message is issued when the Payment Gateway is concerned about your mode of payment. Please provide us with the following details to resolve the matter for you: - a) Transaction ID for all the Balance Update Transactions. b) Transaction Amount. c) Your Registered Email Address.
d) Phone Number.