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Introducing a new and more secure MobiKwik Wallet !

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As part of our continuous efforts to make MobiKwik Wallet more and more secure for all our users,  we are proud to announce that we’re adding a 2nd level of authentication. This authentication can be used to prevent misuse of the money in your wallet when someone gets an unauthorized access to your mobile phone or in an unfortunate event of your mobile phone getting lost/stolen.

To begin with, we’ve released an experimental Transaction lock feature which allows you to set up a 6 digit PIN which you’ll need to enter before your wallet money can be used in the MobiKwik Android app.

Moreover, using another security feature Remote Detonation, regardless of whether you’ve set up the Transaction Lock or not, it’s now possible to secure your Wallet remotely and prevent misuse of money in your wallet if your mobile device gets lost. To trigger remote detonation, all you need to do is send an SMS from an alternate number provided by you. Remote detonation logs you out of the application and wipes out all your private data in the app such as transaction history.

Both of these security features are Opt-in features and unless you explicitly set up the lock, everything works as before. To use either of these features, visit Security Settings section from My Account > Menu > Settings.

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Do you use MobiKwik on Android? Were you waiting for the Transaction lock feature? Do share your feedback in the comments below!

For our non-Android users, keep an eye on these security updates getting rolled out for your app.

Also keep your feedback coming. We’re all ears!

– Team MobiKwik

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Comments (10):

  1. RAKESH

    May 3, 2014 at 4:39 pm

    i REGISTERED 3 TICKETS TILL NOW….but no action has been taken.

    ticket-1 … 536131….. 23 march 2014

    Ticket – 2 …. 543278…..26 march 2014

    Ticket -3 …..560301…..2 april 2014

    I had 550 rs in my account and my account is blocked.Its illegal and I am fed up with this service where customer care number can’t be reached because my account is blocked.

    My details are:

    Rakesh Yadav

    Email – [email protected]

    mobile – 9810314027.

    Thanking you.

    Reply
    • SUBHASISH ROY

      May 3, 2014 at 7:38 pm

      Dear Rakesh, I experienced almost the same like you where, Rs.176/= was engulfed by Mobikwik, though repeatedly reported by taking so called ‘ticket’s, there is no reply. Tried to talked over phone but they were a all time ‘Busy’ executives ……. Totally wasted my money.

      Reply
      • RAKESH

        May 4, 2014 at 3:45 am

        I will go to there office…they have blocked my accound as well as my wife’s account.I will file police complaint if needed.They are cheating people.

        Reply
  2. rahul

    May 4, 2014 at 10:29 am

    rahul

    Reply
  3. kunal

    May 5, 2014 at 10:08 am

    Hello, i recharged a uninor UP-west no 7895404041 with rs. 229 rate cutter plan on mobikwik on 2nd may at 8:30 pm approx.

    My payment was deducted but recharge not successfull.

    Whenever i m trying to recharge with their mobikwik wallet, it said your recharge not successfull

    My email id – [email][email protected][/email], I already submitted 2 tickets

    1. 1st on 2nd may no. is 647438

    2. 2nd on 4th may no. is 652813

    but no reply from their side and when i m trying to call their support no. which is +91-9999925342, they listen the issue after that cut the phone in between.

    totally fraud company. please help

    Reply
  4. todkar pandurang

    May 12, 2014 at 5:04 am

    Hello, i recharged a DTHTV UP- no 01505088275 with rs. 230 rate cutter plan on mobikwik on 10th may at 8:30 pm approx.

    My payment was deducted but recharge not successfull.

    Whenever i m trying to recharge with their mobikwik wallet, it said your recharge not successfull

    but no reply from their side and when i m trying to call their support no. which is +91-9999925342, they listen the issue after that cut the phone in between.

    totally fraud company. please help

    Reply
  5. Surendar MW

    May 19, 2014 at 3:48 am

    DO NOT USE THESE WEBSITE!!!!!

    I have added money and tried to recharge for any amount….
    I created a ticket and asked for explanation they told the money is safe in the WALLET!!! WTF!!!!
    I again created many tickets in days/weeks interval asking for refund, nobody cares to respond.
    If you want your money’s worth do NOT USE these cheating wepage!!!!

    Reply
  6. Rajendra

    May 22, 2014 at 5:31 pm

    THis company Irresponsible Company . This is Rajendra i am Using This Account past 1 Year onwords suddenly it was not working my Account I raised so Many Tickets no Use and called to 9999925342 no response . This is Dummy Number 24/7 busy and dedusction money always when we tried . My wallet also had nearly 340 Rs

    My Details are [email protected] , Mobile 9492752585

    Please clear this problem First

    Reply
    • MobiKwik

      May 23, 2014 at 12:39 am

      Hi Rajendra,

      We regret the inconvenience caused.

      We have restored the services for your MobiKwik Account.Kindly login again.If you still face any issue, just write back to us.

      Thanks,
      MobiKwik

      Reply
  7. Jitendra

    May 27, 2014 at 5:01 pm

    MOBIKWIK is not good , never use and promote to use,,,,Last 15 Days , Login is not working Mobikwik wallet even with correct username/password , an
    d mobikwik support not solving problem even after sending 2-3 emails and opening support ticket ..

    Reply

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