Facts and Myths about KYC update

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On October 11, 2017, RBI added new guidelines for digital wallet users which included to undergo KYC in order to avail uninterrupted services. The deadline for the above-mentioned rule was 28th Feb, 2018. As of now, there are a lot of users who haven’t got their KYC done and there are some who are not willing to do so. For such users, sending money to other users or transferring to their or any bank account would not be allowed, as per the RBI guidelines. The rest remains the same.


To make the process easy for you, below are the list of Facts and Myths about KYC update.


  • KYC update is mandatory for all the users: Fact

As per the RBI guidelines, it is compulsory to link your Aadhar number to your wallet. We recommend to get your KYC done, however, not doing so will not impact the most of the services that you can avail on MobiKwik.

For non-KYC users, the only changes are:

  • Users who have submitted their KYC details, but have not verified them (minimum KYC) can add money up to Rs. 10,000. Users who have not shared any details cannot add money to their wallet.
  • You won’t be able to do P2P transactions (send money to your friends)
  • You won’t be able to transfer money to any bank account


  • You won’t be able to use your mobile wallet: Myth

You can continue using your MobiKwik wallet as you were doing before. There is absolutely no change in any service or features barring the three mentioned in the above point. The services that can be availed are as follows:

  • Mobile recharges
  • Bill payments
  • Transacting at local stores
  • Both offline and online shopping
  • Movie Tickets
  • Food orders
  • Bus and Hotel Bookings


  • You won’t be able to avail offers and discounts: Myth

You can avail any offer or discount which are currently running on the app.


  • You won’t be able to use SuperCash: Myth

You can either earn or burn your SuperCash as per the offer policies. There is no change in the usage of SuperCash.


KYC update has absolutely no impact on the services rendered by MobiKwik. However, we highly recommend you to get your Aadhar card linked, for unlocking more powerful features and continue using the uninterrupted services.


How to complete KYC on MobiKwik

Want to transfer your wallet money to bank account?Update your KYC details now and enjoy uninterrupted Mobikwik services! #KwikHelp

Posted by Mobikwik on 19 मार्च 2018


We hope we got your all the questions covered, in case of any query, you can contact our customer care service.

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Comments (14):

  1. Pavan

    March 4, 2018 at 10:00 am

    i am a merchant i will receive payments through mobikwik.but my payouts are not showing in my wallet.they are directly going to bank account..but i did not received any payment in my bank account.when will i receive my money to my account..no merchant is using Mobikwik now because of the issue..is this is a type of cheating which is done by mobikwik?i have also raised many complaints but no one is responding.we will wait for a moment and will case a file against mobikwik.we are also in a plan to do that..

  2. subhankar saha

    March 4, 2018 at 2:47 pm

    Due to teachnical issue i am not able to my addhar link my wallet I am contact to customer care no one answerd please solve and send to representative collect addhar no.

    I am harness last 2 month

    My contact no- 9804199637

  3. Rohit

    March 4, 2018 at 8:16 pm

    My name & mobile no. Is different in wallet so which aadhar i have to add pls suggest
    Pls call in 9971015489

  4. Marissa Britti

    March 4, 2018 at 9:50 pm

    What about if the upgrade was just done. Then I noticed the super cash 150 offer?

  5. IDM Crack

    March 5, 2018 at 4:25 am

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  6. Manohar Ram Prajapat

    March 5, 2018 at 7:45 am

    My account is blocked New pin

  7. joel

    March 5, 2018 at 9:08 am

    So what is the maximum number of ewallets one can use .

  8. Ramnath Maruthi Dhekale

    March 9, 2018 at 5:37 pm


  9. Davinder pal singh

    March 10, 2018 at 5:27 pm

    update my mobikwik

  10. Dhananjay YADAV

    March 11, 2018 at 2:46 pm

    How to complete my kyc in MobiKwik

  11. maya

    March 16, 2018 at 8:10 am

    Tell me how to complete kyc without aadhar no. In my wallet kyc is not completing because aadhar no. is not uploading


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