Refund Policy

Mobikwik.com is committed to process all refunds within 24 hours.

Please note that banks take 3-5 days to process the refunds.

Who can get a refund?

Mobikwik.com gives refund if payment is successful, and payment is credited to mobikwik balance but user is not able to get recharge.

How to request a refund?

Fill in the Customer Support form and mention clearly your current mobikwik balance and what problem you are facing with recharge.

Please note that banks take 3-5 days to process the refunds.

I made a payment, but my mobile did not get recharged. What to do?

Login to www.mobikwik.com, go to My Account and check your Mobikwik balance. If your payment is reflecting in Mobikwik balance, click on “Recharge” button against the cell number. If payment is not added to Mobikwik balance, Fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours and payment will be added to Mobikwik balance.

What if I have excess Mobikwik balance but I don’t want to use it?

According to RBI regulation, it is not possible to convert wallet amount into currency, therefore, we cannot refund unless there is a problem with recharge.


Need help ? We will be glad to assist you