Please note that these T&Cs will be incorporated into any Physical Contract We may execute with You in future and will be enforceable against You to the same extent as the terms of the Physical Contract. Therefore We request You to please read these T&Cs carefully before clicking on the "Terms and Conditions" checkbox.
Please go through these terms carefully. It is important that you spend time reading the terms as they constitute a legal agreement ("Agreement") between https://www.mobikwik.com/ (the "Website" or "Site") and
- A holder of a MobiKwik Wallet ("Holder(s)", "you" or "User");
- A merchant establishment which allows its customers the option to make a purchase using their MobiKwik Wallet ("Merchant", "you" or "User"); or
- An internet surfer ("you" or "User").
This document is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that provide for the due diligence to be exercised by the Website.
One MobiKwik Systems Limited ("MobiKwik" "we" or "us", which also includes its affiliates) is an authorized payment and settlement system under the Payment and Settlement Systems Act, 2007. We issue semi-closed system prepaid payment instruments ("MobiKwik Wallet") to Holders on which they can load and transfer funds in Indian Rupees within India to make purchases or avail of certain financial services ("Service(s)"). MobiKwik has its registered office situated at One MobiKwik Systems Limited, Unit 102, Block B, Pegasus One, Golf Course Road, DLF Phase 5, Sector 53, Gurugram, Haryana 122003, India. We have employees and authorized representatives ("Team").
YOUR AGREEMENT WITH MOBIKWIK
- We reserve the right to modify the Terms at any time without giving you any prior notice. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as Terms.
- You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us.
- Your access to use of the Website and the Services will be solely at the discretion of MobiKwik.
- The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:
- the Indian Contract Act, 1872,
- the (Indian) Information Technology Act, 2000, and
- the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
APPROVAL OF TERMS
- By using the Website and its Services, you agree that you have read and understood these Terms and you agree to be bound by these Terms and use the Services in compliance with these Terms. Please read these Terms carefully. If you do not agree to be bound by (or cannot comply with) any of the terms below, please leave the Website immediately and terminate your account with us. The information that you obtain or receive from MobiKwik, its Team, contractors, partners, sponsors, advertisers or otherwise on the Website is for informational and scheduling purposes only.
- The information provided on the Website is not professional advice and must not be considered as such. Your use of information provided on the Website is solely at your own risk.
- You can accept the Terms by:
- Using the Website; or
- By actually using the Services. In this case, you understand and agree that MobiKwik will treat your use of the Services as acceptance of the Terms from that point onwards.
- For being a valid User you must satisfy the following conditions:
- You are of legal age to form a binding contract with MobiKwik; or
- You are not a person barred from receiving the Services under the laws of India or other countries including the country in which you are resident or from which you use the services.
- I give consent to MobiKwik to collect KYC documents from PSUs and Government agencies on my behalf.
INFORMATION PRESENTATION/ EDITORIAL CONTROL
- We make the Website available as a part of our Service to Holders and Merchants. We may, but have no obligation to, have non user-posted information reviewed by the Website's editorial personnel.
- It is important to note, however, that the timeliness and accuracy of any or all of the information is not guaranteed. Neither the authors, the editorial personnel, nor any other party who has been involved in the preparation or publication of this work can assure you that the information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such information.
USE OF SERVICES AND INFORMATION ON THE WEBSITE
- In order to access certain Services, you may be required to provide information about yourself (such as identification, contact or payment details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to us will always be true, accurate, correct, complete and up to date. Any phone number used to register with the Website needs to be registered in your name and you might be asked to provide supporting documents to prove the same.
- In terms of Information and Technology Act,2000 read with Information Technology (Intermediary guidelines) Rules, 2011, MobiKwik securely transmits and saves your data including but not limiting to the interactions done by the user on the MobiKwik App, the transactions undertaken by the user via MobiKwik including the exchange of short message service, to our secure servers. The same enables MobiKwik to not only serve its users with better offers but also with reminders and notifications for activities more in-line for users interests.
- Information provided by MobiKwik or otherwise obtained from the Website will not be used for any unauthorized and unlawful purpose;
- You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by MobiKwik, unless you have been specifically allowed to do so in a separate agreement with us;
- You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services);
- You agree that you will not reproduce, duplicate, copy, transfer, license, rent, sell, trade or resell the information obtained from the Website for any purpose whatsoever;
- You agree that you are solely responsible for (and that MobiKwik has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which MobiKwik may suffer) of any such breach.
- You will not impersonate another person, including, without limitation, a Holder or a Merchant.
- All personal and contact information provided by you will be kept confidential by MobiKwik. This includes your personal information given in relation to your account creation and subsequent administration.
CONTENT YOU POST OR SUBMIT
- On creation of an account on the Website, you will have the opportunity to use various interactive aspects through which you can communicate with our Team and share information (collectively "Posted Information"). It is important that you act responsibly when providing such Posted Information. Do not use inappropriate language, make gratuitous personal criticisms or comments. When participating in interactive aspects of the Service, please do include all relevant information in a concise manner to help us provide you with a helpful response.
- Please note that:
- You are solely responsible for any Posted Information that you submit on the Website or transmit to our Team and/or other users of the Website;
- You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party;
- You may not provide any Posted Information that falsely expresses or implies that such content or material is sponsored or endorsed by MobiKwik;
- You may not provide any Posted Information that is unlawful or that promotes or encourages illegal activity;
- You understand and agree that MobiKwik may (but is not obligated to) review and delete any Posted Information that in the sole judgment of MobiKwik violates these Terms or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users of the Website and/or any other person;
- You agree that you will only provide Posted Information that you believe to be true and you will not purposely provide false or misleading information; and
- The following is a partial list of the kind of content and communications that are illegal or prohibited on/through the Website. MobiKwik reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Services and terminating the membership of such violators or blocking your use of the Services and/or the Website. You may not post content that:
- Involves the transmission of unsolicited mass mailing or "spamming";
- Harasses or advocates harassment of another person;
- Is false or intentionally misleading;
- Violates the intellectual property or other rights of any person;
- Is threatening, obscene, defamatory or libellous; or
- Is pornographic or sexually explicit in nature.
- You agree, through Your use of this Service, that you will not use this Website to post any material which known to be unlawful, false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, libelous, harmful, obscene, profane, sexually oriented, threatening, racially offensive, invasive of a person's privacy, or otherwise objectionable material of any kind or nature. You agree not to post any copyrighted material unless the copyright is owned by You or You have been given permission by the copyright owner to post such material and You give due credit to the copyright owner by including the copyright information in your post.
- You agree and acknowledge that you will not submit unlawful, offensive, inaccurate, misleading, abusive, pornographic, harassing, libelous, blasphemous, defamatory, obscene, paedophilic, invasive of another's privacy, hateful, racially or ethically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise inappropriate material.
- You also agree that you will:
- Not upload or share any information that impersonates another person, threatens the unity, integrity, defence, security or sovereignty of India;
- Obtain any consents, permission or licenses that may be legally required for you to submit any material;
- Respect the privacy of others;
- Not distribute or post spam, unreasonably large files, chain letters, pyramid schemes, viruses;
- Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Users; and
- Not use any automated systems or means to access, acquire, copy or monitor any part of the Service.
- You will notify MobiKwik at MobiKwik Helpdesk upon coming across any objectionable content on the Website and MobiKwik shall use best efforts to remove such objectionable content within thirty-six hours from being duly notified.
YOUR USE OF INFORMATION
- Except for Posted Information that you submit, all of the information available on or through the Services and/or the Website, including without limitation, text, photographs, graphics and video and audio content, is owned by us and our licensors and is protected by copyright, trademark, patent and trade secret laws, other proprietary rights and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain MobiKwik's proprietary information. We give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Website for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Website in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in the Website and the Services not expressly granted by us to you are retained by MobiKwik.
- We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise and quality of work or services or other information concerning the Team.
- We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise and quality of work or services or other information concerning the Team.
PRIVACY AND INTELLECTUAL PROPERTY PROTECTION
- You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
- You agree that you will be solely responsible to MobiKwik for all activities that occur under your account.
- If you become aware of any unauthorized use of your password or of your account, you agree to notify us immediately at MobiKwik Helpdesk.
- All trademarks, brands and service marks used in conjunction with the Services offered by MobiKwik and owned by MobiKwik shall be our property; MobiKwik shall own all of the copyrights and database rights in the Services. Without our consent, you may not publish, distribute, extract or reproduce any contents provided by the Services. For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Website and all rights therein are reserved to the registered owners of those trademarks.
- As a user of our Website, you acknowledge that any intellectual property which is not specifically mentioned to be owned by us is owned by their respective owners and the owners have a right to take appropriate actions against you for any violation, infringement and passing off.
- Your use of the Services is at all times governed by and subject to laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content in violation of any party's copyrights, trademarks, patents, trade secrets, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the interface/Website.
THIRD PARTY INFORMATION ON THE WEBSITE
- As some information appearing on the Website is provided to MobiKwik by third parties, MobiKwik will have no liability in respect of any loss or damage arising from third party information which appears on the Website, including the manner in which the information is displayed or information which may be:
- Out of date;
- Impersonation by a person to be another person.
- All dealings and communication arising from MobiKwik's facilitation of interaction between Merchant and Holder will be between the Merchant and Holder only and MobiKwik is not responsible in any manner for any communication between the Holder and the Merchant, and has no liability in respect of such dealings whatsoever.
- MobiKwik is not an agent for any of the Merchants listed on this Website and MobiKwik has no responsibility for and no liability whatsoever in respect of the conduct of a Merchant or quality of service provided by a Merchant.
LINKS TO OTHER SITES
- The Services may include links to other websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. These links are provided for your convenience only and the provision of these links does not mean that we endorse these websites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other websites.
- You will note that the URL to every webpage on our Website begins with "https://". In other words, every webpage on our Website is hypertext transfer protocol secure ("HTTPS Enabled") or "identity verified".
- We have had our entire Website HTTPS Enabled to better protect your security against dummy websites. Please verify that a webpage is HTTPS Enabled before providing any information on it. We will not be liable for any consequences of you providing details on any third party website, including dummy websites.
- The interface/Website is provided subject to all of the terms set forth in the Terms.
- MobiKwik disclaims all warranties whether express or implied, including but not limited to:
- That our Website will always function without disruptions, delay or errors. A number of factors may impact the quality of your communications and use of the Website and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched mobile network, private switched mobile networks and your power supply. We take no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control;
- Your ability to use the Service through the Website;
- Your satisfaction with the Service or the Website;
- Security and privacy of your data;
- That bugs or errors in the Service and/or Website will be corrected;
- That our Services will be compatible with all broadband services and modems and we disclaim any express or implied warranties regarding the compatibility of our Service with any particular broadband service or modems;
- We make no express or implied representations or warranties about our Services or the Website and disclaim any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. We do not authorize anyone to make a warranty on our behalf and you may not rely on any statement of warranty as a warranty by us; and
- That our Team who furnishes Services to you in connection with this Agreement or the Service will be liable for any act or omission in relation to the Website.
RESTRICTIONS ON USE
- In addition to all Terms of this Agreement, you shall not:
- Use the third party links to sites without agreeing to their website terms & conditions;
- Post links to third party websites or use their logo, company name, etc. without their prior written permission; or
- Use the Services for spamming and other illegal purposes.
TERMINATION OF SERVICES
- Your account may be disabled and Services may be terminated based upon the representations made by you. Any of the following actions may result in termination of Services:
- Impersonating another person or entity with the effect of misleading users about the identity of the creator of content (including misleading account user names, voices and sounds used in broadcasts, and account profile information);
- Impersonating the Services or a MobiKwik Team member;
- Representing that content you post or transmit through the Services is created or endorsed by us;
- Providing or sending any content which may be harmful or detrimental to MobiKwik or its business associates, or which violates any restriction or policy established by MobiKwik or its business associates;
- Submission of any content that falsely expresses or implies that such content is sponsored or endorsed by us;
- Falsification or deletion of any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is posted;
- Putting on MobiKwik's system any content that contains software viruses, trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit functionality of any computer software or hardware or telecommunications equipment;
- Manipulating Service identifiers in order to disguise the origin of any content transmitted via the Services;
- Collecting or storing personal data about other users;
- Interfering with or disrupting the Service or servers or networks connected to the Service, or disobeying any requirements, procedures, policies or regulations of networks connected to the Service;
- Using any robot, spider, website search/retrieval application, or other device to retrieve or index any portion of the Service or collect information about users for any unauthorized purpose; or
- Creating user accounts by automated means or under false or fraudulent pretences.
- You may not use contact information provided by us or other users or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as spam. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Website immediately and take other legal action if you or anyone using your credentials violates these provisions.
- Certain Services on the Website may have additional terms (such as policies, guidelines, and rules) that will further govern your use of that particular Service and supplement these Terms. If you choose to register for or access any such Services, you will be presented with any relevant additional terms and conditions at that time. By using those Services, you agree to comply with such additional guidelines and rules.
- Unless otherwise indicated all SuperCash offers validity, usage, elgibility, availability and or otherwise are subject to Terms and Conditions and may be available at select participating stores and or merchants only. Be certain to read the terms and conditions for each offer before use.
- In relation to some SuperCash Offers and or Promotions, certain release requirements or, where appropriate, withdrawal and or earning restrictions must be satisfied, in addition to the general eligibility criteria set out in the Terms and Conditions made available on www.mobikwik.com/offers
- The Service and the Website and its entire contents are provided on an 'as is' basis. MobiKwik and its officers, employees, agents and contractors give or make no representation or warranty (either express or implied) as to the suitability of the Service or the Website or its contents for any purpose or the completeness, accuracy, reliability, security or availability of the Service or the Website or its contents; nor do they accept any responsibility arising in any way (including from negligence) for errors in, or omissions from, the Service or the Website.
- MobiKwik and its officers, employees, agents and contractors are not liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from your use or non-use of the Service or the Website, or your reliance upon the Service or the information contained upon the Website (whether arising from MobiKwik's or any other person's negligence or otherwise).
- You and MobiKwik agree that any cause of action arising out of your use of the Service or Website must be commenced within 12 (twelve) months after the cause of action accrues or you become aware of the facts giving rise to the cause of action, whichever is later. Otherwise, such cause of action is permanently barred.
GENERAL LIMITATION OF LIABILITY AND INDEMNIFICATION
Your sole and exclusive remedy for any dispute with us is the suspension of your MobiKwik account. In no event shall our total cumulative liability to you for any and all claims relating to or arising out of your use of the Website, regardless of the form of action, exceed INR 1000 /- (Indian Rupees [ONE THOUSAND] only).
In no event shall we be liable to you (or to any third party claiming under or through you) for any indirect, special, incidental, consequential or exemplary damages arising from your use of, or inability to use, the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, even if we knew or should have known of the possibility of such damages.
- You agree to defend, indemnify and hold MobiKwik, and its Team harmless from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from or alleged to result from your use of this Website.
- You hereby indemnify and hold MobiKwik, and its Team harmless from any loss, costs, damages, expenses, and liability caused by your use of the Website, your violation of this Agreement, or your violation of any rights of a third party through use of the Website.
- If any provision of these Terms is, or is found to be, unenforceable under applicable laws, that will not affect the enforceability of the other provisions of these Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
- Except as otherwise described, all content availed by the use of this Website/interface are made available only to facilitate the users. MobiKwik controls and operates the Website and Services and makes no representation that the contents and Services are appropriate or available for use in other locations. If you use the Services from a location other than the location where the Website and Services are controlled and operated, you are responsible for compliance with applicable local laws.
- These Terms shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to these Terms shall be settled in the courts located at New Delhi, India.
Online Terms and Conditions for Users
Online Terms and Conditions for Merchants
Online Terms and Conditions for Offers
Customer Protection and Liability Policy
Know Your Customer (KYC)
- User Form
- Documentation- LLP
- Documentation- Partnership
- Documentation- Pvt Ltd
- Documentation- Sole Proprietorship
- Documentation- Trust
MobiKwik Wallet Features
MobiKwik is an authorized Payment and Settlement System under the Payment and Settlement Act 2007.It issues semi closed Pre – paid instruments (“MobiKwik Wallet”) to Holders/Users on which they can load and transfer funds in Indian currency to make purchases of commodities or avail financial services from different Merchants.
As per law and relevant KYC Guidelines , MobiKwik wallets are issued either on submission of Minimum Wallet ( “ Minimum KYC Wallet”) details which shall include mobile number verified with One Time Pin and self-declaration of name and unique identification number of any of the “ officially valid document” defined under PML Rules,2005 or on the submission of complete documents (“ KYC Compliant Wallet”) these shall only be issued after completing KYC of the PPI Holder . MobiKwik Wallet will be valid for an indefinite period subject to the limitations provided under law; any changes to the same will be communicated by updating these terms and conditions
Minimum KYC Wallet Features
|1||Maximum outstanding Balance||The maximum outstanding balance must not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) at any point in time |
|2||Loading or Reloading of Funds||The total amount loaded or reloaded in the prepaid payment account during any given month shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) and the total amount loaded during the financial year shall not exceed INR 1,20,000/- (Indian Rupees One Lac Twenty Thousand Only) |
|3||Transfer of funds ||You will not be able to transfer money from such Min KYC accounts to other Money accounts or bank accounts. The only time you can transfer money out of this account is at the point of closure of your Wallet , at which point you would be required to transfer money to your own bank account post providing required bank account proof of ownership and after completing your Know Your Customer; or transfer money 'back to source' (payment source from where the money was loaded). |
|4||Debit from prepaid account||The total amount debited from the prepaid payment account during any given month shall not exceed INR 10,000/-(Indian Rupees Ten Thousand Only) |
|5||Expiry Period||As per the RBI guidelines updated as on 28th January 2020 the new type of Min KYC account has no expiry.|
|6||Making the Wallet account inactive||In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, MobiKwik shall make the Account inactive |
|7||Usage of the Wallet||The wallet can be used only for purchase of goods and services. Fund transfer to other MobiKwik Wallet or to bank accounts is not permitted |
|8||Closure of Wallet||At the time of closure , any outstanding balance in the wallet shall be transferred at the request of the holder to the ‘own bank account of Wallet holder’ or shall be transferred ‘back to source’ after complying with KYC requirements of the Wallet holder. |
Full KYC Wallet Features
|1||Maximum outstanding Balance||The maximum outstanding balance must not exceed INR 1,00,000/- (Indian Rupees One Lac Only) at any point in time |
|2||Loading or Reloading of Funds||Shall be reloadable in nature |
|3||Fund Transfer from MobiKwik Wallet Account||(a) In case of pre-registered beneficiaries, the fund transfer limit shall not exceed INR 1,00,000/- (Indian Rupees One Lac Only) per month per beneficiary. |
(b) for all other cases, fund transfer limit shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) per month
|4||Expiry Period/Inactivity||MobiKwik wallet shall be valid for an indefinite period . In cases where you do not perform any financial transactions using MobiKwik Wallet for a consecutive period of 1 (one) year, your wallet will be considered inactive. Where you wish to reactivate such account, you will have to contact us through our customer care details as mentioned under these T&Cs and comply with applicable validation norms, as prescribed by MobiKwik. |
|5||Making the wallet account inactive||In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, MobiKwik wallet shall make the Prepaid Payment Account inactive |
|6||Usage of the Wallet||The wallet can be used only for money transfer and purchase of goods and services |
|7||Closure of Wallet||An option shall be provided at the time of issuing the Wallet , to the holder to provide details of pre designated bank account or other PPI of the same issuer to which such balance amount shall be transferred in the event of closure or expiry of such wallet. |
*Note: KYC documentation shall be in line with the prevailing RBI guidelines on (KYC) Know your Customer.
Above parameters and limit capping is applicable as per the Master direction on issuance and operation of prepaid card instruments dated 11th Oct 2017, and subject to change as when new guidelines is issued by RBI.
MobiKwik Wallet can be loaded through online payment methods such as domestic credit/debit card and net banking. However, you will not be able to use prepaid cards, EMI, cards issued outside India or a combination of cards to add/load amount to your Wallet. Such loads will be as per the prescribed limits for Min KYC and Full KYC accounts, mentioned under these T&Cs and as provided by RBI from time to time. Except as provided hereunder, amount in your Wallet will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. No interest will be paid on the amount in the Wallet at any point of time.
The Login used for your MobiKwik Wallet shall give You access to all other Services being offered on our Platform .
Fees and Charges:
MobiKwik reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of your MobiKwik Wallet. The current charges for your Wallet are provided hereunder , the same are subject to change ;
Schedule of charges Min KYC & Full KYC Wallets
|Load Money to wallet/payments to merchants/recharges and bill payments||Charges (Rs.)|
|Through debit card/net banking/UPI||0|
| Through credit card Up to Rs.5000 a month (Top-up or spent) ||0|
|Through credit card after Rs.5000 a month ||2% (including GST)|
|*Charges basis agreement with the merchant and aggregator subject to revision|
| Transfer ||Charges (Rs.)|
|Wallet to wallet||0|
|Wallet(Full KYC Only) to bank||3.95% + GST of transaction amount*|
|*For Failed transactions, total amount including charges are reversed.|
|Credit Card Bill Payment||Charges (Rs.)|
|Through debit card/UPI||0|
|Wallet(Full and Min KYC Only)||2.95% + GST of transaction amount*|
You agree and acknowledge that MobiKwik is only a facilitator and is not and cannot be a party to or control in any manner any transactions relating to purchase of goods and/or services using MobiKwik Wallet.
WALLET MAINTENANCE CHARGES
- If you are a registered MobiKwik Wallet holder who has not logged in to his/her account on the MobiKwik mobile application, msite or website for more than one year (“Inactive Period”), then MobiKwik is entitled to levy a small annual fees (“Wallet Maintenance Charges”) and deduct it from your existing Wallet Balance. To clarify, a zero-balance inactive wallet will not be charged any Wallet Maintenance Charges.
- Wallet Maintenance Charges is our way to ensure we keep bringing out updates, improvements, and fixes for a consistent good user experience for our users.
- Post the Inactive Period, a notification of Seven (7) days (“Notice Period”) will be sent to you for logging in to the MobiKwik Wallet. Upon receiving the notification, by simply logging in to your Wallet account, you become an active user and the Wallet Maintenance Charges will no longer be applicable to you.
- The wallet balance will never be negative. If wallet balance is zero, no Wallet Maintenance Charges will be deducted but we would still like you to come back to the app and check out our new offering
- If you do not login to your MobiKwik Wallet within the Notice Period, the Wallet Maintenance Charges will be levied post expiry of the Notice Period subject to terms and conditions herein. The Wallet Maintenance Charges levied shall be as per the following table:
|Year (s) of Inactivity||Wallet Maintenance Charge (in INR)|
|1 year<= Wallet Inactivity < 2 years||100/-|
|2 years<= Wallet Inactivity < 3 years||110/-|
|3 years<= Wallet Inactivity < 4 years||120/-|
|4 years <=Wallet Inactivity < 5 years||130/-|
|Wallet Inactivity >= 5 years||140/-|
- To avoid the Wallet Maintenance Charges, you may do the following:
- You may simply login to your MobiKwik Wallet within seven (7) days from receiving the notification from MobiKwik
- In the event you miss the initial Notice Period of 7 days, you can log into the MobiKwik Wallet within the next forty (40) days and the Wallet Maintenance Charges will be refunded/credited back/provided as Cashback to you.
- The Wallet Maintenance Charges will be deducted from the existing wallet balance itself.
- If wallet balance is less than the Wallet Maintenance Charges, then the entire wallet balance will be debited and wallet balance will be zero.
- If wallet balance is more than Wallet Maintenance Charges, then the Wallet Maintenance Charges will be deducted as per the schedule mentioned above.
- Note that uninstalling the MobiKwik application is not the same as deletion of MobiKwik account. Even after uninstalling the MobiKwik application, the MobiKwik Wallet (with or without any balance in it) is maintained by MobiKwik. It is therefore prudent to keep logging on to the MobiKwik Wallet and utilize services on the platform.
- To delete your MobiKwik account permanently, follow the steps below:
Go to help section of the app –> My Accounts & KYC –> Account Deactivation –> Delete/Close my Account with MobiKwik –> Raise a ticket/Request for deletion
- For any queries on the Wallet Maintenance Charge, you can reach out to us on the help section of your MobiKwik app. Alternatively, contact us on 011-61266390.
UPI feature on MobiKwik
What is NPCI?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.
What is PSP bank?
PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
What is TPAPs?
Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?
The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.
Who is an End User Customer?
The end-user customer is the individual who uses UPI payment facility to send and receive payments.
We hereby confirm that:
- MobiKwik is a TPAP authorized by NPCI to facilitate payments through PSP Bank(s) namely HDFC Bank Limited. We are a service provider and we participate in UPI through the PSP Bank.
- We are bound by the tripartite agreement entered with the sponsor PSP Bank HDFC Bank Limited and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI application.
- We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
There is no expiry date for your MobiKwik Wallet.
If you have any questions or concerns about this Agreement, please send us a thorough description to MobiKwik Helpdesk. We strive to respond to all User requests.
If you have any questions or claims of copyright infringement, please contact us at MobiKwik Helpdesk.